3 Generations Strong...

Our mission is to serve our customers with "Honest, Affordable and Reliable Service"

About Us
Customer service is a part of all businesses, but it is all of our business. Customer service is the ability of an organization to constantly and consistently give the customer what they want and need.  The mission of this company when it was founded here in Osterville over 75 years ago was to serve the customers with honest, affordable and reliable service.  Over the years we have made an effort to provide the best service possible to our customers.

It is the people of the company that determines its success.  We still remain a family run corporation with an extremely highly trained group of technicians.  As a company we are making a promise to consistently deliver quality service to you.  Over the seventy-five years in business our customers have come to rely on it.  Simply seeing the logo or hearing the name tells our customers the product or service is worth the investment.

Company History

In 1932, during the Great Depression, Carl F. Riedell and his wife Ethel started the company.  Together they ran the company out of the home they built in Osterville, and raised a family of six children.  In 1972 Carl S. Riedell bought the company from Carl F. and Ethel. Carl S. still owns the company, but is slowly stepping aside for his son Guy.

Currently Riedell employs approximately 30 people.  Staff includes 3 foreman, 4 master plumbers, 24 MA licensed employees and 3 office administrators, each of whom takes great pride in keeping Riedell customers happy. 

Riedell spends over 15,000 a year on training for its employees in order to remain on the cutting edge of current technology. 

Meet the Riedell Foremen...

• Plumbing/New construction and remodel:
  Rich D., 30 years and a master plumber. No one is better than he at what he does.
   
• Hydronic/Boiler radiant, geothermal. Forced hot water:
  Rick S., 30 years experience. Certified oil burner tech, Geothermal certified and a radiant master.
   
• HVAC (AC, forced hot air/indoor air quality):
  Dick M., 25 years in heating and indoor air quality.
  Bob L. is the in-the-field foreman. He is NATE certified and has been in the heating/air conditioning industry for over 25 years.

In the 1980's, Carl F. also started the Advanced Water Systems department whose focus is addressing common Cape Cod water quality problems including acid, iron, and nitrates (to name a few). Water testing is performed by a state certified lab at no charge to our clients. Once the results are in we recommend the right system for the problem, always keeping in mind our client's budget. We are staffed by insured, licensed plumbers that are factory trained Certified Water Treatment Specialists.  The department has installed over 1000 systems from Provincetown to Boston to the islands. 

Our company has been through many ups and down in the 75 years we have been in business. Today I can proudly say that we are the strongest we have ever been since Carl and Ethel started the company in 1932. This is a reflection of the talented employees that we have accumulated over the years. 

~ Guy Riedell

Our labor rate is $104.00/hour with a one hour minimum charge, 15 minute increments thereafter.
Credit Card payment is accepted - Master Card, Visa, American Express